We make every effort to keep our customers warm especially when it snows. We hate to say NO... but sometimes we have to. When a MAJOR snow storm happens there are a FLOOD of calls for orders that come in. Why? Because...
In order to safely deliver to as many as possible, it was necessary to make a snow policy for delivering heating oil for snowy weather days.
Note: The order before 12 noon and receive same day delivery policy will not apply during a snow storm event.
When a snow storm is predicted:
Will Call Customers: We would appreciate it if you could check your tank at least 4 days before the day snow is to arrive.
If you feel you are low and might run out that week... call your order in no less than 3 days prior to the arrival of snow. This way you are guaranteed that you will be delivered before the winter storm arrives.
Predictions of light snow have been known to turn into major snow storms. So prepare ahead regardless of what the forecast predicts the snowfall to be.
We DO deliver when it snows as long as safe driving conditions permit. Our normal policy of same day delivery service, meet or beat price match policy and the new customer free fuel additive NO LONGER APPLY during this time.
Once the main and secondary road conditions are safe to drive, we will begin deliveries.
Sometimes it may be 2 or 3 days after a storm passes before any oil can be delivered because of ice on the roads. If you have run out, call us to ask what you could be done to get through a few days until you can be delivered.
Some neighborhoods or properties may be hazardous to risk the driver and truck delivering to them. If you think your property may fall in this category, please call to get a delivery well ahead of the storm. We will not risk the driver or the truck on dangerous roads.
We can't emphasize enough the importance of planning ahead so you and your family will not have to experience several days without adequate heat.
Thanks for checking out our snow policy and for your cooperation.