FAQ For Diesel Fuel Delivery From Optimum Fuel Services

Below is a list of FAQ's about diesel fuel delivery that will give you some insight on how we do business.

Which areas do you deliver diesel fuel?

We service the Peninsula area including the cities of Hampton, Newport News, Yorktown, Poquoson, Williamsburg and James City County areas of Virginia.

But depending on the scope of the job we will consider going to other Hampton Roads cities such as Norfolk, Virginia Beach, Chesapeake, Portsmouth, Suffolk and Smithfield.

Do I need to come in sign paper work and set up an account?

No you don't need to come in. Everything can be handled through email or over the phone. You just need to give us some basic information about your company for billing purposes. No contracts to sign for MOST short term projects. All you have to do is let us know when and where you want delivery to take place.

What do you consider short term projects?

You can get a one time diesel fuel delivery, or deliveries that take place over a few days, weeks or months. Anything under 6 months we consider short term.

Our specialty is being able to fulfill short term and emergency orders that some larger oil companies don't have the flexibility to do. Depending on the distance and circumstances we can usually deliver within the hour.

Can we use you on an ongoing bases indefinitely?

Yes, that would be no problem. We have commercial accounts we deliver to on a regular bases and some that only need us only seasonally.

What are your diesel fuel delivery minimums? And are there extra fees charged?

While our preferred delivery for commercial accounts is 100 gallons or more, we can deliver as little as 25 gallons, on occasion, only on the Peninsula. However, all orders under 100 gallons... the cost per gallon for fuel is higher. This low gallon option is available for those needing it if our delivery schedule allows for it. Twenty-five gallons is the lowest minimum order. Please make sure that you can meet the minimum requirement in order not incur extra charges.

How easy is it to start and stop working with you?

For one time orders and most short term contracts... just call and place an order to start. To terminate... just let us know when your last delivery is with us to stop. It's that simple.

What are your terms of payment?

Everything is COD. The forms of payment accepted are listed below:

• Company checks --- must meet Telecheck requirements
  
• Credit Cards and Debit Cards processed on mobile unit at your door or you can call in credit card information.
• Cash

Sorry we don't do any credit accounts. All deliveries must be paid in full at time of delivery. This keeps our overhead low so we can keep prices down for you. Also not having to do credit checks in order to set up accounts cut the red tape and hassle that often happens when working with companies that set up accounts.

We know this will not be a fit for some companies, but...

There are times when in order for you to get a bid in or to start a job, you need to act quickly so as to not to lose the bid or lose money. We cut the process as stated before. We believe time is money. So we keep it simple.

How do you schedule deliveries?

When you make initial contact with us we find out what delivery schedule you anticipate needing and then decide if we can meet it. We realize that as a project goes on the schedule may need to change to deliver more or less frequently. We will work with you on that.

We also schedule the time of day you feel would best suit you. We are flexible with this as well.

We are also aware that you may need unexpected deliveries such as after hours, holiday, weekends or emergencies. These situations can be handled in most cases, but will incur an additional charge.

How does your diesel fuel prices compare with other suppliers?

We tend to have the lowest prices among our competitors. But if you find that our prices are higher than another company located in our service area, we are open to negotiate the price.

Note: We consider our service area those cities listed on the Peninsula. We are able to negotiate the price if need be for that area. For areas outside the Peninsula, we may not in all cases be able to negotiate a better price because of the distance we would have to travel.

Want to work with us? Then begin by filling out the form below! If you have any questions call 757-325-2373 and ask for Larry!