Snow Policy For Optimum Fuel Services

Sorry but during a HEAVY snow day we will limit delivery only to our regular customers. We can deliver new customers after conditions are clear.

We make every effort to keep our customers warm especially when it snows.  We hate to say NO... but sometimes we have to. When a MAJOR snow storm happens there are a FLOOD of calls for orders that come in. Why? Because...

  • Some are afraid they will run out.
  • Some run out of oil.
  • Some who are not our customers call because they can't get their oil company to come out to deliver.

In order to be safe while delivering as many as possible it was necessary to make a snow policy for delivering heating oil.

Note: The order before 12 pm. and receive same day delivery will not apply during a snow event.

Plan Ahead

If you are an automatic delivery customer you have scheduled deliveries and will be taken care of so that you will not run out.

When a snow storm is predicted:

Will Call Customers: We would appreciate it if you could check your tank at least 3 days before the day snow is to arrive. 

If you feel you are low and might run out that week... call your order in no less than 2 days prior to the arrival of snow. This way you are guaranteed that you will be delivered before the winter storm arrives.

Predictions of light snow have been known to turn into major snow storms. So prepare ahead regardless of what the forecast predicts the snowfall to be.

Snow Policy- Delivery Process Day Of Snow

The Best Way to Get an Order Through

When calling, leave a detailed message on voice mail. But the best way to get an order through is to fill out the online order form.

We DO deliver when it snows. But under heavy snow conditions our normal policy of same day delivery service changes as well as the order of delivery changes.

  • On the day of the storm first priority will be given to those who called the day before the storm and placed themselves on a list. Those on the list will be organized according to areas.
  • If you call the day of the storm you will be placed on an alternate list, which means you will be worked in when we do a certain area either that day or when road conditions are better.
  • We cannot continue to drive after it gets dark and/or road conditions get dangerous.

After Snow Storm - Delivery

Once the main and secondary road conditions are safe to drive, we will begin deliveries.

  • First priority will be given to those who we couldn't complete during the storm and those who run out.
  • Those not out of oil calling in for delivery will be worked in the days immediately following the storm. 

Sometimes it may be 2 or 3 days after a storm passes before any oil can be delivered because of ice on the roads.

Some neighborhoods or properties may be hazardous to risk the driver and truck delivering to them. If you think your property may fall in this category, please call to get a delivery well ahead of the storm.

We can't emphasize enough the importance of planning ahead so you and your family will not have to experience several days without adequate heat.

Thanks for checking out our snow policy and for your cooperation.

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